Grievance Policy
The Grievance Policy is an important pillar in the quality management system of Mando Risk Management Ltd., The policy aims to ensure that employees or external stakeholders and interested parties with a grievance relating to the company’s actions or lack of actions have access to a simple and effective procedure, which can help resolve grievances as quickly and as fairly as possible.
Grievance is a concern, problem or complaint that an employee or external stakeholder/interested party raises with the company. It may be related to any aspect of the relationship between the two, whether employment related, work practice, terms and conditions, health and safety, Human rights violations, working relationships or general treatment.
Mando Risk Management Ltd., aspires to implement a culture of openness and positive work environment where an individual associated with the company can feel that his/her interests are a priority for the company and any grievance raised will be dealt with accordingly. Therefore, it is Mando Risk Management Ltd., policy to treat every grievance raised in a serious and swift manner, and to keep the employee or external stakeholder/interested party informed of the status of the grievance and the outcome of the investigation.
For the sake of law abiding culture and overall transparency, Mando Risk Management Ltd., shall always cooperate with any official investigation, and will not participate in or tolerate from any of its Personnel, the impeding of witnesses, testimony or investigations.
This policy is under the responsibility of the compliance manager and should be reviewed annually.
All employees and third-party providers of services on its behalf, have the right to make confidential reports direct to the Head Office of Mando Risk Management Ltd., at info@mandosecurity.com without fear of detrimental action being taken against them.
Additionally, anyone with reason to believe that improper or illegal conduct or act has occurred or is about to occur, coming from MANDO RISK MANAGEMENT LTD., personnel or procedures, must feel free to report same either by sending us email as above, or regular mail, or by Phone call.
Failure to adhere to this Code may results in disciplinary action or removal from the status of approved supplier/contractor.
This Code will be applied in the same fair and consistent way to all employees and contractors in accordance with all other relevant policy documents.
All information accompanied by any evidence or data deemed necessary should be sent, along with the reporting person’s full contact details and we shall conduct our proper investigation and remedy actions immediately, informing of the results the interested party accordingly.
We declare our commitment to investigate any reports promptly, impartially and thoroughly, with due consideration to full confidentiality.
John Grierson
Chief Executive Officer